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Richards Expo Return Policy
Can I return my order?
If you change your mind about a purchase or no longer need the merchandise, you can return it to us for a refund provided that:
We receive the returned merchandise within 30 days of receipt
AND
Merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.
What part of my order will be refunded?
The returned merchandise total will be refunded. Shipping charges are non-refundable.
Who pays for return shipping?
Unless we made an error, you will be responsible for shipping your order back to us. You can ship back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery.
Where do I ship returns?
When initiating a return please contact info@richards-expo.com
-Include your name, order ID Number, and Item Name/or Item ID
To return your merchandise, you must ship it back to the following address:
Richards Expo
Attn: RETURNS
63 B Trevarno Road
Livermore, CA 94551
Do I have to include any paper work with my return?
Include a copy of your order printed out with your contact information
How long until I receive my refund?
Generally return processing takes 2-3 weeks, during peak holiday season it may take longer.
What if there is a problem with my order?
Please promptly inspect items upon receipt, if there is a problem you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue.